Privacy Policy

Residencia 360 (“Residencia 360”, “we”, “us”, or “our”) provides residential society management tools for residents, community staff, and administrators. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, mobile application, and related services.

Information We Collect

We may collect the following categories of information:

• Account and login information, such as your name, email address, phone number, CNIC or other identification details, unit or property details, and account credentials.
• Profile information, such as date of birth, nationality, gender, education, occupation, and related resident or account records.
• Community and service records, such as maintenance tickets, billing information, unit details, announcements, complaints, support requests, and other records needed to operate the platform.
• Files and attachments you choose to upload, such as images attached to maintenance or support requests.
• Device and usage information, such as IP address, browser type, device identifiers, app activity, log data, and timestamps.
• Communications you send to us, including support messages, feedback, or inquiries.

How We Use Information

We use personal information to:

• provide, operate, maintain, and improve Residencia 360;
• authenticate users and secure accounts;
• display and manage resident profiles, unit details, billing records, announcements, and maintenance requests;
• respond to support requests and service inquiries;
• troubleshoot issues, monitor performance, detect misuse, and maintain security logs;
• comply with legal obligations, resolve disputes, and enforce our terms and policies.

How We Share Information

We do not sell personal information. We may share information:

• with community administrators, staff, or authorized personnel based on role and access permissions;
• with vendors or service providers who help us host, maintain, secure, or support the platform;
• when required by law, regulation, legal process, or lawful government request;
• when necessary to protect rights, safety, security, users, communities, or our services.

Cookies and Similar Technologies

Our website or platform may use cookies, local storage, session storage, and similar technologies to keep users signed in, remember preferences, improve performance, and understand service usage. You can manage cookies through your browser settings, but some features may not work properly if they are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to provide the service, support community operations, maintain records, comply with legal or accounting obligations, resolve disputes, and enforce our agreements. Some data may be retained longer where required for security, audit, or legal purposes.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also request updates to inaccurate account information. Certain information may need to be retained for legal, security, operational, or community management purposes.

Children’s Privacy

Residencia 360 is intended for adults and authorized community personnel. It is not designed as a service for children to use independently. If information relating to a child is provided for community management purposes, it should be submitted by a parent, guardian, resident, or authorized administrator.

International Processing

We may process or store information using systems, vendors, or infrastructure located in different countries. Where cross-border processing occurs, we take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version and revise the “Last updated” date above. Material changes may also be communicated through the app, website, or other appropriate channels.

Contact Us

If you have any questions about this Privacy Policy or how personal information is handled, please contact us through the official Residencia 360 support channels.